Refund Policy

At BikeMechanicInfo.in, we are committed to providing high-quality services to our customers, ensuring that every experience with us is smooth and satisfactory. Our refund policy is designed to ensure that customers feel confident when booking motorcycle repair and maintenance services through our platform. While we make every effort to deliver the best service, there are certain circumstances where a refund may be applicable.

We understand that sometimes, things don’t go as planned, and that’s why we’ve created a clear and transparent refund policy. It’s our goal to address any concerns or dissatisfaction in a timely and fair manner, ensuring that our customers are happy with the services they receive. If you have any issues or concerns regarding our services, please feel free to contact our support team, and we will do our best to resolve the situation.

1. Service Cancellation

If you need to cancel a service that has been scheduled with a mechanic, we ask that you notify us at least 24 hours before the scheduled appointment time. Cancellations made within this period will be eligible for a full refund. However, cancellations made within less than 24 hours of the scheduled appointment may not qualify for a refund. In such cases, you may be offered the option to reschedule the service at a later time, subject to availability.

2. Refund Due to Service Issues

If the service provided by our mechanics fails to meet the standards outlined on our platform, we are committed to offering a refund or a re-service at no additional cost. If you believe that the repair or maintenance work did not meet your expectations or if there were any issues with the service, please get in touch with our support team within 7 days of the service completion. Our team will review the situation and, if necessary, provide a refund or offer to redo the service to your satisfaction.

3. Refund Eligibility

Refund eligibility will depend on several factors, including the type of service and the reason for dissatisfaction. Refunds will only be issued for genuine issues with the service provided. If a refund is granted, it will be processed using the same payment method that was used for the initial transaction. In cases where a refund is applicable, we aim to process refunds promptly, usually within 5-7 business days.

4. Non-refundable Services

Certain services may not be eligible for a refund, including but not limited to:

• Services rendered as per customer’s request: Once the service has been completed to the customer’s specifications and satisfaction, no refunds will be issued.
• Customer dissatisfaction due to incorrect information provided: If the service was delayed or issues arose due to incorrect details provided during the booking process, a refund may not be possible.
• Parts or products purchased separately: Any parts or products purchased through our platform are non-refundable, unless defective.

5. Refund Process

To initiate a refund request, please contact our customer support team via email or phone with your order details and the reason for the refund. Once we receive your request, we will review the case and respond within 3-5 business days. If a refund is approved, the amount will be credited to your original payment method.

We encourage customers to carefully read the details of the services they are booking and ensure that all necessary information is provided accurately. This helps us to deliver the best possible service and avoid any inconvenience that might lead to a refund request.

6. Contact Us

If you have any questions regarding our refund policy or if you are dissatisfied with our services, please do not hesitate to contact our support team. We are here to help and ensure that your experience with BikeMechanicInfo.in is a positive one.

At BikeMechanicInfo.in, your satisfaction is our top priority, and we strive to provide transparent, fair, and efficient solutions for all our customers. We hope this refund policy gives you peace of mind when using our platform for motorcycle services.